Application Maintenance could take up a major chunk of your IT budget, leaving little scope for new development. Outsourcing support and maintenance of your existing software applications to an off-shore provider significantly reduces costs and allows you to focus on strategic priorities. Leveraging our services model gives you the required workforce elasticity to meet your changing demands.
Mavensoft offers comprehensive services for application maintenance and support functions across a variety of technology platforms.
Maintenance Services Offered
Our phased approach enables smooth transfer of duties from customer’s in-house maintenance team to our offshore team. We ensure capable resources are identified and assigned depending on the technical and functional knowledge requirements of each engagement. Team gets trained to specific customer processes and service level expectations. Our team has experience working in complete offshore engagement model or in hybrid model partnering along with your onsite staff.
Service Transition Process
Our dedicated software support teams log and track service requests 24×7 offering round-the-clock troubleshooting and real-time resolution of all problem areas. Assigned project managers will work closely with you and provide weekly status reports to summarize activity, highlighting issues and risks. Our metrics based performance evaluation drives towards continuous improvement while keeping the process transparent to you.
Service Management Process
- Minimized software down-time
- Reduced cost of maintaining existing applications
- Improved application stability and performance
- Overall quality and effectiveness of your applications
- Better application control and lifecycle management
- Ramp up or down offshore support resources based on your demands
- Redeploy your technical talent to strategic initiatives
Our maintenance contracts are flexible, cost effective and span from 6 months to multiple years.